Fees and Billing

Our Fees and Billing Explained

First Person/Private Pay Fees:

Our fees for psychological services correspond with, and are in fact below the guidelines provided by the Ontario Psychological Association (OPA).
Fees are very competitive for services offered in the Quinte Area.
For specific details, please contact our office.

Secondary Funding:

Moss Psychology accepts self referrals, or referrals can be made from a family physician if financial support through insurance requires this. Psychology services can often be funded through extended health insurance plans, please check with your provider. We also accept clients covered via Veteran’s Affairs Canada. Please Contact Us  for further information on the organizations that Moss Psychology currently works with.

Payment for each face-to-face session is due at the end of the session and can be made by  Cash, Cheque, Debit Card or Major Credit Card. If paying by cash, please bring the correct amount as we do not keep sufficient cash on site to provide change.

A bill will be issued for all indirect services. A receipt will be provided for all payments.

Please note: Fees for psychological services are recognized by Canada Revenue Agency as a medical expense and as such qualify as income tax deductions.

If you require any further information, please Contact Us

Service Exclusion Categories

While our practitioners will respond in a timely manner, as an office-based out-patient practice, the service is not appropriate for people who are posing a significant risk of serious bodily harm to themselves or others, have severe substance dependency problems or are experiencing an acute psychiatric emergency.

In order to offer effective psychological therapy, a safe relationship environment is required, where clients are confident of their personal security.

To this end, couple and/or family counseling is not recommended when there are serious relationship conflicts, which would include the threat of acute domestic violence and/or child abuse. In these situations, the immediate involvement of protection agencies is most appropriate.

Social Media Policy

This document outlines our office policies related to the use of Social Media. Please read it to understand how we conduct ourselves on the Internet as mental health professionals and how you can expect us to respond to various interactions that may occur between us on the Internet.

If you have any questions about anything within this document, we encourage you to bring them up when you meet with one of our staff. As new technology develops and the Internet changes, there may be times when we need to update this policy. If we do so, we will notify you in writing of any policy changes and make sure you have a copy of the updated policy.



The mental health professionals within this service do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). We believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up when you meet with one of our practitioners and we can talk more about it.



Please do not use SMS (mobile phone text messaging) or messaging on Social Networking sites such as Twitter, Facebook, or LinkedIn to contact us. These sites are not secure and we may not read these messages in a timely fashion. Do not use Wall postings, @replies, or other means of engaging with us in public online if we have an already established client/therapist relationship. Engaging with us in this way could compromise your confidentiality. It may also create the possibility that these exchanges become a part of your legal medical record and will need to be documented and archived in your clinical file.

If you need to contact any of our practitioners between sessions, the best way to do so is by phone. Direct email at reception@mosspsychology.com is second best for quick, administrative issues such as changing appointment times. See the email section below for more information regarding email interactions.



It is NOT part of our practice to search for clients on Google or Facebook or other search engines. If we have a reason to suspect that you are in danger and you have not been in touch with us via our usual means (coming to appointments, phone, or email), we will only use the methods outlined in your initial consent agreement to find you or find someone close to you.



We do not follow current or former clients on Google Reader and we do not use Google Reader to share articles. If there are things you want to share with us that you feel are relevant to your treatment whether they are news items or things you have created, we encourage you to bring these items of interest into your sessions.


You may find our psychology practice on sites such as Yelp, Yahoo Local, Bing, or other places which list businesses. Some of these sites include forums in which users rate their providers and add reviews. Many of these sites comb search engines for business listings and automatically add listings regardless of whether the business has added itself to the site. If you should find our listing on any of these sites, please know that this listing is NOT a request for a testimonial, rating, or endorsement from you as a client.

Of course, you have a right to express yourself on any site you wish. But due to confidentiality, we cannot respond to any review on any of these sites whether it is positive or negative. We urge you to take your own privacy as seriously as we take our commitment of confidentiality to you. You should also be aware that if you are using these sites to communicate indirectly with us about your feelings about our work, there is a good possibility that the employee you are referring to may never see it.

We hope that you will bring your feelings and reactions to any work undertaken by Moss Psychology directly to the practitioner. This can be an important part of therapy, even if you decide the practitioner is not a good fit for you. None of this is meant to keep you from sharing that you are in therapy with a practitioner in Moss Psychology, wherever and with whomever you like. Confidentiality means that we cannot tell people that you are a client of Moss Psychology, and a Psychologist’s code of ethics prohibits us from requesting testimonials.

If you do choose to write something on a business review site, we hope you will keep in mind that you may be sharing personally revealing information in a public forum. We urge you to create a pseudonym that is not linked to your regular email address or friend networks for your own privacy and protection.



If you use location-based services on your mobile phone, you may wish to be aware of the privacy issues related to using these services. We do not place our practice as a check-in location on various sites such as Foursquare, Gowalla, Loopt, etc. However, if you have GPS tracking enabled on your device, it is possible that others may surmise that you are a therapy client due to regular check-ins at our offices on a weekly basis. Please be aware of this risk if you are intentionally “checking in,” from our offices or if you have a passive LBS app enabled on your phone.



We prefer using email only to arrange or modify appointments. Please do not email practitioners with content related to your therapy sessions, as email is not completely secure or confidential. If you choose to communicate with us by email, all emails are retained in the logs of your and our Internet service providers. While it is unlikely that someone will be looking at these logs, they are, in theory, available to be read by the system administrator(s) of the Internet service provider. You should also know that any emails we receive from you and any responses that we send to you become a part of your clinical record.



Thank you for taking the time to review our Social Media Policy. If you have questions or concerns about any of these policies and procedures or regarding our potential interactions on the Internet, do bring them to our attention so that we can discuss them.

Updated August 2021

Privacy Policy

Information Collected
Dr Andrew Moss Psychologist is committed to preserving your privacy online. When you visit our site, we collect specific information you voluntarily submit via our contact form or by emailing us.

Specific Information You Submit
If you email or complete our contact form for any reason, the information will only be used by us to contact you directly. We will keep your information on file only for the purpose you signed up for or for providing pre and post sales service. We will never wilfully disclose any individually identifiable information to any third parties. We do not sell users’ names or email addresses to other companies. We will only provide individually identifiable information to third parties only where it is required by law.


1.1  Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered above.

1.2  When using this website you shall not post or send to or from this Website any material:

(a)  for which you have not obtained all necessary consents;

(b)  that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law.

(c)  which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.3  [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.2.]


1.4  Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website.  If you visit any website via a link on this Website you do so at your own risk.

1.5  Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a)  you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b)  you do not misrepresent your relationship with this website; and

(c)  the website from which you link to this Website does not contain offensive or otherwise  controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.6  By linking to this Website you shall indemnify us for any loss or damage suffered as a result of such linking.


1.7  Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.8  All material contained on this Website is provided without any or warranty of any kind. We do not warrant that this site will be virus free or free from other harmful components. You use the material on this Website at your own discretion and risk.


1.9  We do not accept liability for any loss or damage that you suffer as a result of using this Website.